Effective date: February 10, 2026Business name: Reflexions Scalp Lounge & Spa (“Reflexions,” “we,” “us”)
This Privacy Policy explains how Reflexions Scalp Lounge & Spa collects, uses, discloses, and protects personal information when you visit our website, contact us, book appointments, purchase products or gift cards, or otherwise interact with us.
1) Information We Collect
We may collect the following categories of information:
- Contact information: name, email address, phone number, mailing address.
- Appointment and service details: appointment date/time, services requested, notes you provide about preferences.
- Payment information: payment method details and transaction information. Note: payment processing is typically handled by our payment processor; we do not store full card numbers.
- Account information (if applicable): login credentials and profile details.
- Communications: messages you send us (email, SMS, contact forms, social media DMs), and customer service interactions.
- Website and device data: IP address, browser type, device identifiers, pages viewed, referring/exit pages, and interactions with our site.
- Marketing preferences: opt-in/opt-out status and communication preferences.
2) How We Collect Information
We collect information:
- Directly from you when you fill out forms, book an appointment, make a purchase, or contact us.
- Automatically through cookies and similar technologies when you use our website.
- From service providers that help us run our business (e.g., booking, payment, email/SMS, analytics tools).
3) How We Use Your Information
We use personal information to:
- Provide and manage appointments, services, and purchases.
- Communicate with you about bookings, confirmations, reminders, changes, and customer support.
- Process payments and prevent fraud.
- Improve our website, services, and customer experience.
- Send marketing messages (only where permitted by law and based on your preferences).
- Comply with legal obligations and enforce our policies.
4) Cookies and Analytics
We may use cookies, pixels, and analytics tools to understand how visitors use our website and to improve performance.
- You can control cookies through your browser settings.
- Some site features may not function properly if cookies are disabled.
5) How We Share Information
We may share personal information with:
- Service providers who perform services on our behalf (e.g., scheduling/booking platforms, payment processors, email/SMS providers, website hosting, analytics).
- Professional advisors (e.g., accountants, attorneys) as needed.
- Legal and safety purposes if required to comply with law, respond to lawful requests, protect rights and safety, or investigate fraud.
- Business transfers in connection with a merger, acquisition, financing, or sale of assets.
We do not sell your personal information in the traditional sense.
6) Text Messages (SMS)
If you opt in to receive text messages from us, we may send appointment reminders, updates, and promotional messages.
- Message frequency may vary.
- Message and data rates may apply.
- You can opt out at any time by replying STOP (or by following the instructions provided in the message).
7) Email Marketing
If you opt in to marketing emails, you can unsubscribe at any time using the link in our emails. Transactional messages (like appointment confirmations) may still be sent when necessary.
8) Data Retention
We keep personal information only as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain records, resolve disputes, and comply with legal obligations.
9) Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet or method of storage is 100% secure.
10) Your Privacy Rights
Depending on where you live, you may have rights to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of certain information.
- Opt out of certain marketing communications.
To make a request, contact us using the details in the Contact Us section.
11) Childrens Privacy
Our services and website are not directed to children under 13, and we do not knowingly collect personal information from children.
12) Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those third parties.
13) Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.
14) Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us:
- Reflexions Scalp Lounge & Spa
- Website: www.reflexionsscalplounge.com
- Phone: (308) 254-5939
- Address: 1108 10th Avenue, Sidney, NE 69162
- Email: reflexions_spa@outlook.com
